If any items are out of stock, we will inform you of the situation and let you know your options in terms of later delivery or alternate styles. We will ask whether you would like to proceed with your order or make changes to your order. No substitutions of items will be made without your prior consent. If we are out of stock of your requested item and you choose to cancel your order, no charges will apply and your order information will be destroyed.
All merchandise is normally shipped via UPS or FedEx ground service with a 5-7 day ship time. Customers may request faster delivery service if needed to make sure you get your items when needed.
The shipment time depends on stock availability.
Shipping time is not the same as total delivery time. Shipping time refers strictly to the time it takes the carrier to deliver the package to its destination. Choosing next day air does not mean your order will be delivered the day after you place your order online. You must take into consideration the availability of the product + the time it takes to process your order, usually 24-48 hours.
When you enter a delivery date we will contact you immediately if we cannot meet your timeline. Additional charges will apply to all rush orders. When asking for delivery for a product in less than a week overnight shipping must be selected otherwise your item will not get to you in time. If it is not selected you will be contacted.
Gordon International reserves the right to assess additional handling charges for refused shipments.
Return Policy
Carefully unpack and inspect all merchandise, taking care not to damage the manufacturer's packaging. Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the merchandise. Merchandise should be inspected carefully upon delivery.
Claims for damages or shortages must be made within 5 days of receipt of order. Requests for returns must be made within 14 days from date of shipment. In the event a package arrives damaged, it is the responsibility of the customer to contact Gordon International immediately to assure full refund/replacement. All packaging must be retained until the problem has been resolved.
NO merchandise may be returned to Gordon International without prior authorization. Returns must be sent freight prepaid and may be subject to a 20% restocking fee. No returns will be accepted on merchandise that is removed from original packaging.
Sample orders cannot be returned for credit.
Stock Items
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Returns or exchanges may be made within 14 days after the product is delivered.
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All returned merchandise must be in new original condition with unopened packages and original packing materials.
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Gowns will not be accepted for return if packages are opened.
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Call customer service at 914-934-5991 or 800-352-6162 for a Return Merchandise Authorization (RMA) Number.
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Items will not be accepted for return without prior authorization.
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Shipping and Handling charges are not refundable.
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A 20% restocking fee applies to all returned merchandise.
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Items must be received within 10 business days of issue of your RMA number. A delay will result in complete forfeiture of your credit.
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All problems with orders must be addressed with 14 days of receipt of order or we will not be able to accept an item for exchange or return.
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Gordon International cannot be responsible for size errors on the part of the customer, normal return fees and conditions will apply.
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The RMA number must be clearly visible on the OUTER SHIPPING BOX, or the shipment will be refused.
Please include the following information when returning an item:
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Your RMA number written on the outside of the box.
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A copy of your original invoice if available with the RMA number (inside of box).
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A note with all of your contact information stating if you would like a return for credit or replacement.
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Send RMAs to:
Gordon International
Returns Department
200 William St, Suite 306
Port Chester , NY 10573
All return shipping will be paid by the customer.
All Canceled Orders after shipping (including international orders) are subject to a 20% restocking fee. Shipping and Handling charges are not refundable.
Custom Items -
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Custom items CANNOT be returned or exchanged under any circumstances.
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Custom items are defined by having been manufactured specifically for you, imprinting a stock item is also considered custom. These items include by are not limited to: Imprinted/Custom Team Uniforms, Diploma Covers, Diplomas.
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You cannot cancel a custom order once it is in process (after final artwork approval and payment have been received).
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If you have any questions please contact our customer service department @ 800-352-6162.
Thank You! |
Jersey
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